Customer Service

We are here to help answer all your questions about RACO® products. Have a browse through the great information contained in our Care Instructions and FAQ’s below, or if you need more information feel free to fill out the form and our Customer Service team will get back to you shortly.

Alternatively, you can contact our Customer Care team directly on 1800 351 565.


Care Instructions


Cooking with RACO


Need some more help?

Please complete this enquiry form and our Customer Care team will get back to you as soon as possible.

Our Customer Care team is available Monday - Friday. The Customer Care team will respond to every query received.
Please check your junk mail for a response from our team. We are finding that some emails are landing in junk mail and are not seen by the recipient.
If you are enquiring about an online order, please submit your query with the email address used for your order.

Please note that our office will be closed over the Christmas period to give our staff a well deserved break from noon Thursday 23rd December, re‑opening Thursday 30th December with reduced hours and contact available via email only.

Our office will resume normal operations from Monday 10th January.

We wish you all an enjoyable holiday period.