Customer Service

We are here to help answer all your questions about RACO^® products. Have a browse through the great information contained in our Care Instructions and FAQ’s below, or if you need more information feel free to fill out the form and our Customer Service team will get back to you shortly.

Alternatively, you can contact our Customer Care team directly on 1800 351 565.

• Is my non-stick cookware PFOA-Free? 
• Is non-stick toxic? 
• Warranty and Returns 
• About our 30 Day Lifetime Guarantee
• Shipping and Delivery 
• Where can I find spare parts? 
• What are the differences between RACO ranges of cookware? 

Care Instructions

• Before First Use
• How should I clean my non-stick pan? 
• Can I put my cookware in the dishwasher? 
• How to avoid damage to your non-stick cookware
  
• I have food burnt onto my cookware. What can I do?
• Why is my cookware sticking?
• My handle or lid knob is loose. Can I fix it?
• How to care for your bakeware, knives and utensils.

Cooking with RACO

• Can my RACO cookware go in the oven? 
• Is RACO cookware suitable for induction? 
• Can I use metal utensils with RACO? 
• How to brown or sear food on medium heat
• Which oil would I use if I would like to flavour my cooking? 

Need some more help?

Please complete this enquiry form and our Customer Care team will get back to you as soon as possible.

Our Customer Care team is available Monday - Friday. The Customer Care team will respond to every query received.
Please check your junk mail for a response from our team. We are finding that some emails are landing in junk mail and are not seen by the recipient.
If you are enquiring about an online order, please submit your query with the email address used for your order.