Customer Service

Thank you for choosing RACO! We are excited that you have chosen our reliable cookware.

1. Before first use, remove all the labels and wash the cookware thoroughly. Use mild dishwashing detergent and warm water and make sure you dry the cookware thoroughly before storing or using. It is recommended that paper towel is placed between cookware which may assist in preventing scratches to the surfaces during storage.
2. Remember to Register Your Product before you throw out the packaging so that you can record your barcode. All our cardboard packaging is made using 100% recycled paper, so please dispose of your packaging thoughtfully once your product is registered with us.
3. Decide what delicious and nutritious dish you are going to cook with your new cookware and see how easy it is to cook healthy meals that the whole family will enjoy.

When you first use one of our non-stick pans, it will work so well (and make clean up so easy) that you may think that all you need to do is wipe it out with a paper towel!

Though we would love for that to be the case, cleaning your pan thoroughly is really important to prevent a build-up of food over time that can cause damage to your non-stick. If grease particles are left on the non-stick surface, they can burn when the cookware is next heated, causing stains and scorching to your pan's interior, reducing the effectiveness of the non-stick surface.

While some RACO cookware is dishwasher safe, we do recommend hand washing to prolong the life of your cookware.

Follow these simple steps to keep your pan looking beautiful and performing perfectly:

• Carefully wipe off spills which occur during cooking immediately for easier clean up later.
• Always allow cookware to cool down after use and before cleaning, by removing cookware from the heat source and letting it cool on a heat resistant surface or trivet.
• Do not pour cold water into hot cookware as it may cause it to warp, or hot liquids to splatter
• Before washing, carefully wipe out any food residue or grease particles with a paper towel.
• Use a mesh pad specifically labelled as being suitable for nonstick surfaces, wash cookware thoroughly after use with mild dishwashing detergent and hot (not boiling) water to remove all traces of food or grease particles.

To store your cookware, we recommend stacking your cookware with a layer of paper towel between each pan, to prevent scratches.

Ceramic cookware should be cared for in a similar way to regular non-stick cookware. The more you look after your ceramic cookware, the longer it will continue to perform.

Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:

1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
3. Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
4. Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
5. Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
6. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
7. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

How to avoid damage to your non-stick

Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:

1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
3. Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
4. Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
5. Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
6. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
7. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

I have food burnt onto my cookware:

If your cookware has dried or burnt on food deposits that you can’t seem to clean off, try this simple solution to soften food before washing:

• Partially fill the pan with 3 parts water to one part detergent or vinegar
• Bring the pan to the boil.
• Turn off the heat source and set aside for a period to cool.
• Wash the pan with mild dishwashing detergent and hot (not boiling) water using the Circulon cleaning brush or a non-abrasive mesh pad.

Why is my cookware sticking?

Is food starting to stick to your non-stick? The loss of non-stickiness on your pan can happen for a variety of reasons.

1. There is a build-up of food on the pan that is preventing the non-stick surface from working. Try a deep-clean of your pan by following the simple steps within the 'Caring for Non-Stick' care instructions.
2. Your pan has been overheated. You may not have accidentally left your pan on the heat, but continuously cooking on high-heat, rather than medium, can damage the surface of your pan.  Want to learn how to sear on medium? Simply follow the steps within the 'Caring for Non-Stick' care instructions.
3. There is a build-up of oil. 

You don’t need to use oil with your non-stick pans, however some people prefer to use a little oil for flavour. Oil, grease and fat particles heat up faster than your non-stick pan which can cause scorching and can damage your non-stick surface. When using oil, follow the simple steps set out in the 'Which Oil would I use if I would like to Flavour my Cooking' care instructions.

Cooktop Use

• It is important to select the right size cookware for the cooking task and the right size burner to suit the cookware you are using. Ensure cookware is stable on the cooktop surface or trivet to prevent tipping.
• Continuous high heat and/or overheating may shorten the life of cookware, cause discoloration and damage non-stick surfaces. For optimum results start the cooking process on high for 1 to 2 minutes, then reduce the heat to low to medium as this will spread the heat evenly, eliminating hot spots which may burn food.
• Position cookware so that handles are not over other hot burners and do not allow handles to extend beyond the edge of the cooktop, as these may be in easy reach of children or enable the cookware to be knocked off the cooktop.
• Do not make a double boiler out of cookware that are not designed for this purpose.

Oven use

For maximum oven safe temperature for the range you have purchased, please see the use & care instructions that came with your particular product, or visit the range page on this website for more information

Handles and Knobs

• Periodically check handles and knobs to ensure they are not loose.
• Do not use cookware with loose handles or knobs as this may cause personal Injury and damage to the cookware.
• If handles and knobs become loose do not try to repair them, please contact RACO’s Customer Service Department for assistance using the enquiry form below.

Cleaning

• Before first use and after each use, wash pans thoroughly with mild dishwashing detergent and warm water. Do not use oven cleaners to clean bakeware.
• Avoid soaking bakeware overnight. Dry promptly and thoroughly after washing.

Baking

• Use caution when handling hot bakeware and always have pot holders available to take hot bakeware out of the oven
• Never place your bakeware over a direct flame. Do not use bakeware on a stovetop, it is suitable for oven use only.
• RACO bakeware is oven safe to 250°C
• Never use your bakeware in a microwave
• Do not use sharp edged utensils such as knives or forks on your bakeware as this can damage the non-stick surface
• Do not use non-stick cooking sprays on your Anolon bakeware as this can burn on and impair the performance of your non-stick.

What cooking utensils should I use?

While RACO non-stick is very durable, wooden or heat resistant nylon cooking utensils are recommended to prevent scratches. To check out our range of RACO utensils & gadgets click here.

How to avoid damage to your non-stick

Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:

1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
3. Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
4. Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
5. Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
6. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
7. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

Here are some simple tips to keep your knives in great condition:

• Always wash knives separately and do not put them in the washing bowl with other cutlery or crockery to prevent injury
• Before first use and after each use, holding the handle carefully handwash each knife separately in warm soapy water and rinse.
• Do not allow knives to soak for long periods of time and carefully dry knives thoroughly with a clean, soft tea towel before storing them
• Do not use steel wool or harsh abrasives to clean knives.
• Do not immerse knife blocks or sheaths in water.

Knife Blocks, Sheathes & Storage

Always store knives in a knife block or sheath to protect the cutting edge and prevent personal injury.

When placing knives in the knife block, care should be taken with the blade as this could damage the block and blunt your knives.

To clean your block, use a cloth rinsed in warm water and mild dishwashing detergent to wipe the exterior of the knife block or sheath, then dry with a clean, soft towel.  Please do not use steel wool, coarse scouring pads or harsh abrasives to clean knife blocks or sheaths.

My knives are blunt, what should I do?

A sharp knife is a safe knife. A dull knife requires excessive pressure when cutting which increases the likelihood of injury.

To sharpen, clean your knives thoroughly and use a honing steel or the final stage of a two or three stage sharpener either before or after each use of the knife to hone the blade and maintain the edge.

Here are some tips to help you care for your RACO utensils and gadgets:

• While some RACO tools and gadgets are dishwasher safe, hand washing is recommended.
• Wash thoroughly in hot (not boiling) soapy water, and dry immediately.
• Never leave your cooking utensils inside hot cookware.