We are here to help answer all your questions about RACO® products. Have a browse through the great information contained in our Care Instructions and FAQ’s below, or if you need more information feel free to fill out the form and our Customer Service team will get back to you shortly.
Care Instructions
Before First Use
Cleaning and Storing
How to Care for Ceramic Cookware
Getting the Best Results from your Cookware
Caring for Bakeware
Caring for Cookware
Caring For Your Knives
Caring for Utensils and Gadgets
Before First Use
Thank you for choosing RACO! We are excited that you have chosen our reliable cookware.
- Before first use, remove all the labels and wash the cookware thoroughly. Use mild dishwashing detergent and warm water and make sure you dry the cookware thoroughly before storing or using. It is recommended that paper towel is placed between cookware which may assist in preventing scratches to the surfaces during storage.
- Remember to Register Your Product before you throw out the packaging so that you can record your barcode. All our cardboard packaging is made using 100% recycled paper, so please dispose of your packaging thoughtfully once your product is registered with us.
- Decide what delicious and nutritious dish you are going to cook with your new cookware and see how easy it is to cook healthy meals that the whole family will enjoy.
Cleaning and Storing
When you first use one of our non-stick pans, it will work so well (and make clean up so easy) that you may think that all you need to do is wipe it out with a paper towel!
Though we would love for that to be the case, cleaning your pan thoroughly is really important to prevent a build-up of food over time that can cause damage to your non-stick. If grease particles are left on the non-stick surface, they can burn when the cookware is next heated, causing stains and scorching to your pan's interior, reducing the effectiveness of the non-stick surface.
While some RACO cookware is dishwasher safe, we do recommend hand washing to prolong the life of your cookware.
Follow these simple steps to keep your pan looking beautiful and performing perfectly:
- Carefully wipe off spills which occur during cooking immediately for easier clean up later.
- Always allow cookware to cool down after use and before cleaning, by removing cookware from the heat source and letting it cool on a heat resistant surface or trivet.
- Do not pour cold water into hot cookware as it may cause it to warp, or hot liquids to splatter
- Before washing, carefully wipe out any food residue or grease particles with a paper towel.
- Use a mesh pad specifically labelled as being suitable for nonstick surfaces, wash cookware thoroughly after use with mild dishwashing detergent and hot (not boiling) water to remove all traces of food or grease particles.
To store your cookware, we recommend stacking your cookware with a layer of paper towel between each pan, to prevent scratches.
How to Care for Ceramic Cookware
Ceramic cookware should be cared for in a similar way to regular non-stick cookware. The more you look after your ceramic cookware, the longer it will continue to perform.
Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:
- Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
- Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
- Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
- Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
- Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
- Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
- Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.
Getting the Best Results from your Cookware
How to avoid damage to your non-stick
Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:
- Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
- Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
- Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
- Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
- Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
- Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
- Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.
I have food burnt onto my cookware:
If your cookware has dried or burnt on food deposits that you can’t seem to clean off, try this simple solution to soften food before washing:
- Partially fill the pan with 3 parts water to one part detergent or vinegar
- Bring the pan to the boil.
- Turn off the heat source and set aside for a period to cool.
- Wash the pan with mild dishwashing detergent and hot (not boiling) water using the Circulon cleaning brush or a non-abrasive mesh pad.
Why is my cookware sticking?
Is food starting to stick to your non-stick? The loss of non-stickiness on your pan can happen for a variety of reasons.
- There is a build-up of food on the pan that is preventing the non-stick surface from working. Try a deep-clean of your pan by following the simple steps within the 'Caring for Non-Stick' care instructions.
- Your pan has been overheated. You may not have accidentally left your pan on the heat, but continuously cooking on high-heat, rather than medium, can damage the surface of your pan. Want to learn how to sear on medium? Simply follow the steps within the 'Caring for Non-Stick' care instructions.
- There is a build-up of oil.
You don’t need to use oil with your non-stick pans, however some people prefer to use a little oil for flavour. Oil, grease and fat particles heat up faster than your non-stick pan which can cause scorching and can damage your non-stick surface. When using oil, follow the simple steps set out in the 'Which Oil would I use if I would like to Flavour my Cooking' care instructions.
Cooktop Use
- It is important to select the right size cookware for the cooking task and the right size burner to suit the cookware you are using. Ensure cookware is stable on the cooktop surface or trivet to prevent tipping.
- Continuous high heat and/or overheating may shorten the life of cookware, cause discoloration and damage non-stick surfaces. For optimum results start the cooking process on high for 1 to 2 minutes, then reduce the heat to low to medium as this will spread the heat evenly, eliminating hot spots which may burn food.
- Position cookware so that handles are not over other hot burners and do not allow handles to extend beyond the edge of the cooktop, as these may be in easy reach of children or enable the cookware to be knocked off the cooktop.
- Do not make a double boiler out of cookware that are not designed for this purpose.
Oven use
For maximum oven safe temperature for the range you have purchased, please see the use & care instructions that came with your particular product, or visit the range page on this website for more information
Handles and Knobs
- Periodically check handles and knobs to ensure they are not loose.
- Do not use cookware with loose handles or knobs as this may cause personal Injury and damage to the cookware.
- If handles and knobs become loose do not try to repair them, please contact RACO’s Customer Service Department for assistance using the enquiry form below.
Caring for Bakeware
Cleaning
- Before first use and after each use, wash pans thoroughly with mild dishwashing detergent and warm water. Do not use oven cleaners to clean bakeware.
- Avoid soaking bakeware overnight. Dry promptly and thoroughly after washing.
Baking
- Use caution when handling hot bakeware and always have pot holders available to take hot bakeware out of the oven
- Never place your bakeware over a direct flame. Do not use bakeware on a stovetop, it is suitable for oven use only.
- RACO bakeware is oven safe to 250°C
- Never use your bakeware in a microwave
- Do not use sharp edged utensils such as knives or forks on your bakeware as this can damage the non-stick surface
- Do not use non-stick cooking sprays on your Anolon bakeware as this can burn on and impair the performance of your non-stick.
Caring for Cookware
What cooking utensils should I use?
While RACO non-stick is very durable, wooden or heat resistant nylon cooking utensils are recommended to prevent scratches. To check out our range of RACO utensils & gadgets click here.
How to avoid damage to your non-stick
Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:
- Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
- Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
- Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
- Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
- Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
- Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
- Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.
Caring For Your Knives
Here are some simple tips to keep your knives in great condition:
- Always wash knives separately and do not put them in the washing bowl with other cutlery or crockery to prevent injury
- Before first use and after each use, holding the handle carefully handwash each knife separately in warm soapy water and rinse.
- Do not allow knives to soak for long periods of time and carefully dry knives thoroughly with a clean, soft tea towel before storing them
- Do not use steel wool or harsh abrasives to clean knives.
- Do not immerse knife blocks or sheaths in water.
Knife Blocks, Sheathes & Storage
Always store knives in a knife block or sheath to protect the cutting edge and prevent personal injury.
When placing knives in the knife block, care should be taken with the blade as this could damage the block and blunt your knives.
To clean your block, use a cloth rinsed in warm water and mild dishwashing detergent to wipe the exterior of the knife block or sheath, then dry with a clean, soft towel. Please do not use steel wool, coarse scouring pads or harsh abrasives to clean knife blocks or sheaths.
My knives are blunt, what should I do?
A sharp knife is a safe knife. A dull knife requires excessive pressure when cutting which increases the likelihood of injury.
To sharpen, clean your knives thoroughly and use a honing steel or the final stage of a two or three stage sharpener either before or after each use of the knife to hone the blade and maintain the edge.
Caring for Utensils and Gadgets
Here are some tips to help you care for your RACO utensils and gadgets:
- While some RACO tools and gadgets are dishwasher safe, hand washing is recommended.
- Wash thoroughly in hot (not boiling) soapy water, and dry immediately.
- Never leave your cooking utensils inside hot cookware.
FAQs
How should I clean my cookware?
RACO Warranty & Returns
Shipping & Delivery
What Cooking Utensils Should I Use?
What heat should I cook on
Where can I find spare parts?
Is my cookware PFOA free?
What are the benefits of ceramic cookware?
Which Oil would I use if I would like to Flavour my Cooking?
How should I clean my cookware?
When you first use one of our non-stick pans, it will work so well (and make clean up so easily) that you may think that all you need to do is wipe it out with a paper towel!
Though we would love for that to be the case, cleaning your pan thoroughly is really important to prevent a build-up of food over time that can cause damage to your non-stick. If grease particles are left on the non-stick surface, they can burn when the cookware is next heated, causing stains and scorching to your pan’s interior, reducing the effectiveness of the non-stick surface.
While some RACO cookware is dishwasher safe, we do recommend hand washing to prolong the life of your cookware.
Follow these simple steps to keep your pan looking beautiful and performing perfectly:
- Carefully wipe off spills which occur during cooking immediately for easier clean up later.
- Always allow cookware to cool down after use and before cleaning, by removing cookware from the heat source and let it cool on a heat resistant surface or trivet.
- Do not pour cold water into hot cookware as it may cause it to warp, or hot liquids to splatter
- Before washing, carefully wipe out any food residue or grease particles with a paper towel.
- Use a mesh pad specifically labelled as being suitable for nonstick surfaces, wash cookware thoroughly after use with mild dishwashing detergent and hot (not boiling) water to remove all traces of food or grease particles.
RACO Warranty & Returns
What is covered under my product warranty?
The below is general in nature. Please read the warranty card that came with your product for specific warranty information. To ensure the validity of your warranty please retain proof of purchase and register your product with us on-line or alternatively via mail.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
Warranty Exclusions?
This warranty does not apply where:
- The damage to or defect in the Product is caused by normal wear and tear;
- The Product has been on-sold or assigned by the original purchaser;
- The Product has been used for commercial purposes;
- The Product has been used for purposes other than the purpose for which it was designed;
- The Product has been repaired by someone other than RACO or an authorised repairer of RACO;
- The Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar;
- Corrosive or abrasive matter has been applied to the Product;
- The defect in the Product has arisen due to the original purchaser's failure to properly maintain or use the Product in accordance with the Use and Care Instructions specified by RACO; or
- The Product has been misused, abused, neglected or involved in an accident.
- This warranty does not cover scratches, stains, discoloration or damage caused by overheating.
Can I return or exchange an item I am not happy with that I’ve purchased from RACO.com.au?
Each range of goods provided by RACO is subject to specific warranty terms, limitations and exclusions:
- That are supplied with the goods; and
- That are available from RACO upon request.
RACO will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by RACO’s Customer Service Department within 48 hours of the package being received. Under these circumstances, RACO will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting our Customer Service Department using the enquiry form below.
RACO will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.
Any products returned to RACO are at the customer's own cost and risk.
Can I return or exchange an item I am not happy with that I’ve purchased elsewhere?
If you have a warranty issue, please fill out the enquiry form below.
For change of mind, please contact your retailer for their specific returns policies.
What information do you require for the refund?
The goods in their original condition including unmarked packaging, and accompanied by proof of purchase in the form of the original tax invoice/receipt.
If I return an item to Meyer, will I get reimbursed for shipping costs?
No, you’re shipping costs will not be refunded.
How long will it take to get my refund after the goods have been sent?
A refund takes 30 days and will be paid into your bank account via EFT.
How do I find warranty information for a product that is no longer shown on the website?
If a product is no longer available, please contact our Customer Service Department using the enquiry form below
I have a problem with my cookware. How do I have it assessed?
Use the online form below to start the process.
Shipping & Delivery
Which carrier partners with raco.com.au?
We use Australia Post.
Can I track my order?
Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.
Do you send products to overseas addresses?
No. At the present time we cannot send items outside of Australia.
Do you mail products to PO Box addresses?
Yes.
How will I know if you have got my order?
You will receive a confirmation email, right after you make an order on our website.
How will I know if my order has been dispatched?
You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.
What if I made a mistake and want to change my order?
You can request to cancel your ordered provided the order has not yet been shipped.
To cancel an order please contact our Customer Service Team using the enquiry form below and request a cancellation. Please include your order number.
Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays.
Please remember, we strive to get your order out of our distribution center within 12-48 hours of you placing your order.
What if I have received a damaged product or the wrong item?
Contact our Customer Service Team using the enquiry form below who will discuss the quickest way to get your problem resolved.
If I return an item to Meyer, will I get reimbursed for shipping costs?
No, you’re shipping costs will not be refunded.
What Cooking Utensils Should I Use?
Wooden or heat resistant nylon cooking utensils are recommended to prevent scratches.
What heat should I cook on
How to brown or sear food on medium heat
To brown food, preheat the pan for 1 to 2 minutes on medium to high, then reduce the heat to low to medium as this will spread the heat evenly. Add the food to the heated pan, just before reducing the temperature.
Where can I find spare parts?
A large range of RACO Spare Parts can be purchased right here from our Spare Parts page. If you have a handle that is loose, please visit our Cookware and Bakeware FAQ page.
Is my cookware PFOA free?
RACO is dedicated to helping consumers lead a healthier lifestyle through fat-free healthy cooking. All RACO non-stick coatings are completely safe and non- toxic.
Regulatory agencies worldwide have concluded that PTFE non-stick manufactured without the use of the component called PFOA is not a risk to consumers.
All RACO non-stick is completely PFOA free. We use non-stick technologies to make PTFE non-stick without PFOA.
PTFE is short for polytetrafluoroethylene, which is a slippery, tough and non-flammable synthetic material known as the non-stick coating on a pan. PFOA is short for perfluorooctanoic acid, a synthetic chemical compound that, in the past, was used as a component of PTFE.
Our non-stick coatings are formulated to resist peeling or chipping with normal use. However, in the event that particles of non-stick are accidentally eaten, there is no cause for concern. The non-stick is non-toxic and inert. If accidentally eaten, the non-stick particles will pass directly through the body and will not be absorbed.
PTFE non-stick coatings have been in the market for over 7 decades with a superb record of consumer safety.
What are the benefits of ceramic cookware?
Even though all RACO Cookware is PFOA free and non-toxic, some people want a little extra peace of mind when cooking. Ceramic non- stick performs like a regular non-stick, meaning your food won’t stick to the pan and it’s also easy to clean. With RACO Ceramic non- stick, you can cook with confidence that your cookware is completely toxin free.
Which Oil would I use if I would like to Flavour my Cooking?
Oil is not needed when using non-stick cookware. However, if you prefer to use oil for flavour, olive or peanut oil is recommended as heavy vegetable oils may leave a residue which may impair the non-stick release system. Allowing your pan to heat up for a few minutes before adding food, and putting oil on the food rather than directly into the pan will help in keeping your pan oil free.
Do not use oil sprays on non-stick cookware as the ultra-thin layer of oil will quickly burn onto the non-stick surface when the cookware is heated. Over a period, the use of oil sprays results in an invisible build up which will impair the non-stick release system.
Use low heat when heating up oils, as oils can quickly overheat and cause a fire.
