Our delivery partner Australia Post are currently experiencing delivery delays due to overwhelming pressure on the delivery network. As a result, your order may take longer to arrive.

Please allow 10 business days after receiving your order dispatch email before contacting us regarding your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.

Information on Australia Post delivery times, tracking and service disruptions can be viewed on their website service updates page here.

 

The following questions are answered below:

  • Which carrier partners with raco.com.au?
  • Can I track my order?
  • Do you send products to overseas addresses?
  • Do you mail products to PO Box addresses?
  • How will I know if you have got my order?
  • How will I know if my order has been dispatched?
  • What if I made a mistake and want to change my order?
  • What if I have received a damaged product or the wrong item?
  • If I return an item to Meyer, will I get reimbursed for shipping costs?

 

Which carrier partners with raco.com.au?

We use Australia Post.

 

Can I track my order?

Yes. When our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

 

Do you send products to overseas addresses?

No. At the present time we cannot send items outside of Australia.

 

Do you mail products to PO Box addresses?

Yes.

 

How will I know if you have got my order?

You will receive a confirmation email, right after you complete an order on our website.

 

How will I know if my order has been dispatched?

When your order is dispatched from our warehouse you will be sent an email notification to update you on the status of your order. You will also be provided with your Invoice.

 

What if I made a mistake and want to change my order?

Once payment has been made and your order has been processed, updates to the order are not possible.

You can request to cancel your order, however this will only be possible if the Customer Service Team confirm that your order has not yet been dispatched.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

To contact the Customer Service Team to for a cancellation, use our enquiry form and select “request a cancellation”, ensuring to include your order number and order details. You will be contacted and advised if your order has not been dispatched and can be cancelled or not.

 

What if I have received a damaged product or the wrong item?

Contact our Customer Service Team using the enquiry form below who will discuss the quickest way to get your problem resolved.

 

If I return an item to Raco, will I get reimbursed for shipping costs?

No, unless it is due to our mistake, your shipping costs will not be refunded.

 

Need some more help?

Please complete this enquiry form and our Customer Service team will get back to you as soon as possible.

Enquiry