Care Instructions

Thank you for choosing RACO! We are excited that you have chosen our reliable cookware and want to help you get the most out your cookware for years to come. The following questions are covered below;

  • Before First Use
  • How to avoid damage to your non-stick cookware
  • Why is my cookware sticking?
  • How to care for ceramic cookware
  • My handle or lid knob is loose. Can I fix it?
  • Where can I find spare parts?

 

Before First Use

  1. Before first use, remove all the labels and wash the cookware thoroughly. Use mild dishwashing detergent and hot (not boiling) water and make sure you dry the cookware thoroughly before storing or using. It is recommended that paper towel is placed between cookware which may assist in preventing scratches to the surfaces during storage.
  2. If you did not purchase direct from us, remember to Register Your Product before you throw out the packaging so that you can record your barcode. All our cardboard packaging is made using 100% recycled paper, so please dispose of your packaging thoughtfully once your product is registered with us.
  3. Decide what delicious and nutritious dish you are going to cook with your new cookware and see how easy it is to cook healthy meals that the whole family will enjoy.

How to avoid damage to your non-stick

Follow these simple steps to avoid some of the common ways your non-stick pan can be damaged:

  1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
  2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
  3. Do not store food in cookware after cooking.
  4. Do not leave utensils in cookware during cooking.
  5. Do not use aerosol oil sprays on your cookware as the ultra-thin layer of oil will quickly burn onto the surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
  6. Although minor scratches will not impair the performance of your cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
  7. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
  8. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

Why is my cookware sticking?

Is food starting to stick to your non-stick? The loss of non-stickiness on your pan can happen for a variety of reasons.

  1. There is a build-up of food on the pan that is preventing the non-stick surface from working. Try a deep-clean of your pan by following the simple steps within the 'How to clean non-stick' section above.
  2. Your pan has been overheated. You may not have accidentally left your pan on the heat, but continuously cooking on high-heat, rather than medium, can damage the surface of your pan. 
  3. There may be a build-up of oil. Oil, grease and fat particles heat up faster than your non-stick pan which can cause scorching and can damage your non-stick surface. You don’t need to use oil with your non-stick pans, however some people prefer to use a little oil for flavour.

How to care for ceramic cookware

Ceramic cookware should be cared for in a similar way to regular non-stick cookware. The more you look after your ceramic cookware, the longer it will continue to perform.

Follow these simple steps to avoid some of the common ways your non-stick pan can be damaged:

  1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
  2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
  3. Do not store food in cookware after cooking.
  4. Do not leave utensils in cookware during cooking.
  5. Do not use oil sprays on ceramic cookware as the ultra-thin layer of oil will quickly burn onto the surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
  6. Although minor scratches will not impair the performance of ceramic cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
  7. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
  8. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

My handle or lid knob is loose. Can I fix it?

  • Periodically check handles and knobs to ensure they are not loose.
  • Do not use cookware with loose handles or knobs as this may cause personal Injury and damage to the cookware.
  • If handles and knobs become loose do not try to repair them, please contact RACO’s Customer Service Department for assistance using the enquiry form below.

Where can I find spare parts? 

A large range of RACO Spare Parts can be purchased right here from our Spare Parts page. 

 

Need some more help?

Please complete this enquiry form and our Customer Service team will get back to you as soon as possible.

Enquiry